The Results of our Second Annual Customer Satisfaction Survey

Customer Satisfaction Survey

Earlier this year, Sentinel Storage distributed customer satisfaction surveys to our current customers at all 22 of our locations. We always want to hear our customers’ thoughts, comments, and concerns, and the survey is a great way for us to gather important data about their needs.

So, just what do our customers think about Sentinel Storage? Let’s dive in to those results!

The Results

Some of the overall results we found:

  • 95.3% of customers are extremely or very satisfied with the employees at Sentinel Storage.
  • 93.0% of customers believe our customer service representatives answer or solve questions quite well or extremely well.
  • 93.1% of customers would recommend Sentinel to a friend- this is an increase over last year’s results of 91%, too!

We’re obviously thrilled with these results!  Knowing that our loyal customers are satisfied with our service and our facilities is very important to us.  We strive to provide the best customer service possible and continually meet our customers’ needs.

Here’s a few things our customers had to say about our various facilities:

“I love the site and the service. I have been a storage customer for several years and am always happy to see the site so well maintained and the staff are always helpful.”

“When I got a unit, it was due to my house being broken into and therefore it was an extremely emotional time. I was treated wonderfully, and was left feeling cared for. 2.5 years later and I still feel cared for.”

“I have had wonderful satisfaction from Sentinel since 2003. I would recommend Sentinel to anyone requiring a storage facility.”

“The whole facility is very neat and clean and well run. I have told a lot of people how pleased we are.”

“We have been there for a number of years and are getting great service. The place is well kept and clean. Thanks!”

“Very well organized, clean and secure…easy access…an excellent facility with helpful staff.”

“If the opportunity arises, I will not hesitate recommending Sentinel…the Sentinel staff has impressed us the most.”

“I have found the people working at Sentinel extremely friendly and very helpful, always pleasant!”

From all of us here at Sentinel Storage, we’d like to thank you for taking the time to complete our customer service survey.  The information you’ve provided helps us learn how we can better meet our customers’ expectations through our top priorities – security, convenience and access, and the best customer service possible.

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