Results from Sentinel’s 2013 Spring Customer Survey

The Results Are In!

 

We asked, you answered, and the results are in! In order to assess your needs and improve our performance, we distributed satisfaction surveys to all of our current customers from each of our 22 locations. The results? Let’s take a look!

The Results

  • 1022 individuals completed the survey.
  • 932 of those individuals would recommend Sentinel Storage to a friend. That equals 91% of all respondents!
  • 99% of the respondents are either very impressed or satisfied with our buildings.
  • 71% of the respondents are very impressed with Sentinel’s overall customer satisfaction.

Respondent Quotes

Each survey recipient was asked to comment on our services. These are our favorite responses:

“I made arrangements from out of the province and was very happy with how quickly I heard back and how easy it was to sort things out from a distance. The people have been so friendly and willing to help, and the facility is spotless. I didn’t expect it to be so clean and new.”

“I drove up to the building and was immediately impressed by how clean and secure the whole compound was! With the codes and the motion sensor doors, it felt like I was on an episode of Star Trek!”

“Your facility is top notch! I have never used a personal storage unit before, but this is the way I want it to be.”

“You have a wonderful facility and the staff is amazing. It felt like I was storing something in a friend’s garage.”

“Excellent personalized service.  Very informative.  I always find the premises extremely clean and secure. An added bonus is to find the equipment, such as the movable stairs are easily accessible.”

Our Thanks to You

The survey response rate exceeded our expectations and has provided us with valuable information regarding our customer’s needs and expectations, as well as the positive aspects of our Canadian owned business. Thank you for taking the time to answer our questions. Your comments and feedback will help us enhance our company and increase our performance to improve the storage needs of our loyal customers.

10 thoughts on “Results from Sentinel’s 2013 Spring Customer Survey

  1. We have been using Sentinal Self Storage for over 13 years.

    We use the services of Sentinal Winnipeg North Storage.

    We are very satisfied with the service we received over these 13 plus years.

    Thank you ,
    Abe Nuss ,
    nuss simmonds &

  2. I live in BC and my unit is in Edmonton and I receive excellent communication and I know that my contents are safe. Excellent service, excellent people !

  3. Sorry I missed the spring survey. I have been really happy with my experience at Sentinel Storage. The service is friendly and helpful, the place is immaculately clean and easily accessible.

  4. I’ve been really happy with Sentinel storage and how they have been accommodating to my needs.
    Friendly service and very clean facility.

  5. Kelly, Shannon & Larry, are always so friendly, welcoming and accommodating.
    The Vancouver Location is clean and safe (we did use another company & location and never felt the same).
    After all these years we are happy the quality of the service has not changed.
    The only thing I wish was different was the color of the pillars & cross bars outside (too hard to see backing up at night with tinted windows), they shouldn’t have been painted so dark.
    Keep up the good work!
    All of us at
    Ah Perfect Petals Floral & Decor

  6. “Clean, very secure facility with friendly, helpful staff. Location convenient to transit, and also provides a van/truck available for customers to borrow to transport items. Has reasonable rates, and a variety of types/sizes of lockers to suit different needs. Also provides a variety of packing materials for customer’s convenience. Overall, an excellent experience!”

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